Frequently asked questions
Voybora is a travel-services company offering visas, airport meet & greet, airport transfer, airport lounge access, and holiday packages, across the countries we operate in.
We launched in UAE, India, Kenya, and Thailand, with more countries and services added over time. Check the Airports served page or each service page for exactly what is available where.
Every booking gets a unique reference ID by email as soon as it is submitted, along with a link to your review page where you can check its status.
Use the Contact page for a phone number, email, and WhatsApp link -- no form to fill in.
Processing time depends on the destination and the processing speed you choose (standard or express). Exact turnaround days are shown on the fee breakdown before you apply.
The document checklist is generated for your specific visa type and shown during the application -- typically a passport scan, a photo, and any destination-specific supporting documents.
See the Refund & Cancellation Policy -- government and service fees are treated differently once an application has been filed with the authorities.
A named agent tracks your flight, meets you past immigration with a name board, assists with luggage, and walks you to your onward transfer or transport.
We recommend booking as soon as your flight is confirmed. Same-day bookings are sometimes possible depending on the airport and vehicle availability, but are not guaranteed.
Yes -- lounge access is sold as its own service and is not tied to your ticket class. Availability and included amenities vary by airport and lounge.
This varies by package -- check the inclusions and exclusions list on each package's detail page before enquiring.
Enquire through the package detail page and our team will confirm what can be adjusted for your dates and group size.
Accepted payment methods are shown at checkout and vary by country and currency.
See the Refund & Cancellation Policy for the specific rules per service -- visa government fees, airport-service cancellation windows, and package deposits are each handled differently.